Thought my VSS issues were gone; no such luck. After some more testing it appears to be something in MozyPro causing VSS failures. At first I thought the issue was solved but it is back, on a different server. I am now narrowing on MOzy because I have another server not running Mozy and have had no issues. The common variable always seems to be once MOzy gets installed things start going badly. Our EMS box was running for 6 months, virtualized of course, without Mozy and no issues; I installed Mozy 3 weeks ago, after week 2 logs show the VSS service randomly quit working, failed backups with it. My next step is to collect additional data and begin working with Mozy to see if this is a bug on their end. From the comments/emails it appears I am not the only one with this issue; if you are having the issue please email me so I can let Mozy know this is not an isolated incident. Thanks!
Volume Shadow Copy - UPDATE
March 5, 2008 · 3 Comments
Categories: Bugs/Issues
3 responses so far ↓
Jason // March 5, 2008 at 11:12 pm
I had the same issues on our exchange server… Mozy sent me a symantec KB article telling me how to ‘rebuild’ the vss engines..
I said forget it and uninstalled Mozy.
David Szpunar // March 9, 2008 at 4:36 am
Interesting. I have a server that I was trying to move to a virtual machine, but it always fails to get VSS working. It has MozyPro installed on it doing backups. Which I hate to lose. However, I hadn’t thought of Mozy as being the problem, I will have to investigate further! Thanks for the tip!
Craig // June 20, 2008 at 9:17 pm
I recently installed Mozy Pro on a Win 2003 Server. Both VSS and MS Software Shadow Copy Provider services are stopped after every backup. The services run for long periods if no Mozy backup is performed, but the stop immediately after a Mozy backup.
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